Questions or Concerns

If you should have any questions for us concerning our Shipping and Returns Policy, please contact us:

Hectoroll, LLC 
101 Deerfield Road
Windsor, CT 06095

Email: hector@hectoroll.com
Phone: (860) 539-2438 or (860) 622-9430

Shipping & Returns Policy

Shipping

All products are shipped FOB from Connecticut via UPS Ground or best freight method.

Orders are processed within 48 hours of receipt and shipment occurs within 24 hours of  processing based upon product stock and availability.

Expedite services are available upon request and a quote  can be obtained by calling 860-687-1169 .

We ship domestically to all zip codes within the United States.

We DO NOT ship to PO Boxes, APO and/or FPO addresses.

Returns

If your product is damaged upon delivery please notify us within 5 business days of receipt allowing us ample time to file a claim with the carrier and send a replacement for all parts damaged in transit.

All other product returns, excluding damage in transit, will result in a 30% restocking charge and customer is responsible for the return of the product and all associated freight costs.

Product returns must be received by Hect-OR-oll® in a resalable condition and determination of “resalable” is at the sole discretion of Hect-OR-oll®, LLC.

A return authorization (RA) must be secured prior to returning product to us. If product is returned without a previously approved RA the shipment will be rejected and returned to sender.

Return Refund Policy

We will give a full refund of the purchase price if you return your ordered items within 30 days in the same condition and in the same packaging as you received them in. Shipping charges are not refundable.